Refund Policy
Last updated: 27 September 2026
1. Overview
The credit rule
Unused credits you bought are refundable for 14 days from the date of purchase. Credits you have already spent are not refundable. If you close your account, unused credits bought within the last 14 days are refunded to the original payment method on request; unused credits older than 14 days lapse, and purchased credits cannot be transferred to another account. This is the rule for credits you have bought. Credits you have earned as an App Expert are separate and are paid out by request — see the payout rule below.
If you earn on the marketplace
For each task you deliver you earn the task price less a 15% platform fee. The earning is pending until the client accepts the delivered task; if the client neither accepts nor raises a problem within 7 days of delivery, it becomes payable automatically. Payouts are not automatic: you request one from your earnings page for any amount from €50 to €10,000, to a bank account in your own name (IBAN, BIC, account holder and bank country). Staff review each request and pay it by manual bank transfer, and record the transfer reference on your earnings page. Bank transfer is the only payout method.
At MARKETRONIX LTD, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting refunds on credit purchases made through Cobalt, our cloud Mac platform for iOS and macOS developers.
2. Eligibility for Refunds
You may be eligible for a full refund if:
- You request a refund within 14 days of purchase
- You have not used the credits you wish to refund
- Your account is in good standing (no violations)
3. Non-Refundable Items
The following are not eligible for refunds:
- Credits that have been used (consumed on a Mac workstation session or App Expert work)
- The spent part of a partially used top-up (its unused part can still be refunded — see section 6)
- Purchases older than 14 days
- Accounts terminated for Terms of Service violations
4. How to Request a Refund
To request a refund, follow these steps:
- 1Contact our support team at support@cobalt.boutique
- 2Provide your account email and order/transaction ID
- 3State the reason for your refund request
5. Processing Time
We answer every refund request from support. An approved refund is sent to your original payment method within 14 days of approval; your bank may take a few more days to show it.
6. Partial Refunds
If you have partially used a top-up, we will refund only the unused portion, calculated at the per-credit rate of your original purchase. For example, if you purchased 100 credits and used 30, you may receive a refund for 70 credits.
7. Dispute Resolution
If you are not satisfied with our refund decision, write to support@cobalt.boutique from the email on your account and ask for the decision to be reviewed. We aim to settle every dispute amicably.
Questions about refunds? Write to support@cobalt.boutique.