Cancellation Policy
Last updated: 27 September 2026
1. Overview
The credit rule
Unused credits you bought are refundable for 14 days from the date of purchase. Credits you have already spent are not refundable. If you close your account, unused credits bought within the last 14 days are refunded to the original payment method on request; unused credits older than 14 days lapse, and purchased credits cannot be transferred to another account. This is the rule for credits you have bought. Credits you have earned as an App Expert are separate and are paid out by request — see the payout rule below.
If you earn on the marketplace
For each task you deliver you earn the task price less a 15% platform fee. The earning is pending until the client accepts the delivered task; if the client neither accepts nor raises a problem within 7 days of delivery, it becomes payable automatically. Payouts are not automatic: you request one from your earnings page for any amount from €50 to €10,000, to a bank account in your own name (IBAN, BIC, account holder and bank country). Staff review each request and pay it by manual bank transfer, and record the transfer reference on your earnings page. Bank transfer is the only payout method.
MARKETRONIX LTD operates Cobalt on a credit-based, pay-as-you-go model. There are no recurring subscriptions to cancel. This policy explains how cancellation works for credit purchases, Mac sessions, and account closure.
2. Credit Purchases
Since Cobalt uses a credit system with no subscriptions:
- There is no recurring billing to cancel
- Unused credits may be refunded within 14 days of purchase (see our Refund Policy)
- Credits remain valid as long as your account is active
3. Mac Sessions
A Mac session is a fixed Daily, Weekly or Monthly window, paid in credits when you launch it:
- The credits for the whole window are taken at launch, and nothing renews when it ends
- You may end a session early from its Active session page; the credits for the rest of the window are not returned
- When a session ends the Mac is handed back and wiped, so keep your work in your own repository
4. App Expert Tasks
For tasks assigned to an App Expert (a verified iOS or macOS engineer for hire):
- Tasks may be cancelled before the App Expert begins work at no charge
- Once the App Expert has started, credits for completed work are non-refundable
- Disputes can be raised through our support team
5. Account Closure
You can close your Cobalt account in either of two ways. Whichever you choose, end any running session you no longer need first.
- Ask us to close it: write to support@cobalt.boutique and we close the account for you, refunding eligible unused credits as described below.
- Delete it yourself from Settings. This is immediate and permanent: your account data and your credit balance are erased at once (see our Privacy Policy), so request a refund of any eligible unused credits before you delete.
When we close an account at your request, unused credits that are still within the 14-day refund window are refunded to your original payment method. Unused credits older than 14 days lapse on account closure and cannot be transferred to another account. Credits that have already been consumed on Mac sessions or App Expert work cannot be refunded.
Questions about cancelling? Write to support@cobalt.boutique.